ZAHIR BABAR; RAJESH PAUL; MD ARIFUR RAHMAN; TONMOY BARUA. A SYSTEMATIC REVIEW OF HUMAN-AI COLLABORATION IN IT SUPPORT SERVICES: ENHANCING USER EXPERIENCE AND WORKFLOW AUTOMATION. Journal of Sustainable Development and Policy, [S. l.], v. 1, n. 01, p. 65–89, 2025. DOI: 10.63125/grqtf978. Disponível em: https://jsdp-journal.org/index.php/jsdp/article/view/4. Acesso em: 14 mar. 2026.