ZAKIA AFROZ; RUKAIYA KHATUN MOURY. Quantitative Assessment of CRM-Based Business Intelligence on Customer Satisfaction and Retention: Evidence from Multi-Channel Service Operations. Journal of Sustainable Development and Policy, [S. l.], v. 3, n. 02, p. 01–42, 2024. DOI: 10.63125/hjd22x72. Disponível em: https://jsdp-journal.org/index.php/jsdp/article/view/54. Acesso em: 4 apr. 2026.